What If My EBay Item Is Not As Described?

How do I complain about a seller on eBay?

Get help from eBay If you’ve tried to work things out with the seller but they haven’t responded or resolved your issue, you can report it to us.

Here’s how: Go to the Resolution Centre – opens in new window or tab.

Select the issue you’d like to report..

How do I report something not as described on eBay?

If you have problems with an item you bought on eBay, you can use the Resolution Center to report and track your issues. If you didn’t receive your item, or if it doesn’t match the description in the original listing, you can let the seller know there’s an issue by opening a request in the Resolution Center.

Who pays return postage on eBay if not as described?

If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).

What happens when eBay seller doesn’t ship item?

If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund.

Who pays return shipping not as described?

If the item is returned because it’s faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).